Why is my order being shipped in different packages?
If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
When will I receive my order?
Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our products, please allow an estimated 2-4 weeks for your order to arrive to Europe, 3-4 weeks to the USA , and an additional 2-4 weeks to other countries due to distance traveling and customs.
What happens if my order get stuck or lost in the mail?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! However, in cases like this, we will send you a new package with quicker shipping and full tracking, if possible.
Will I be Charged for Customs & Taxes?
The prices displayed on our site do not include tax which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.